Privacy Policy — English Translation

Last updated: April 5, 2026

Guitares Perro operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Guitares Perro is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the methods of collection, use, and disclosure of your information described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment-related information.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Your communications with us, including information you provide when contacting customer service.
• Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including details about how you interact with the Services, such as how and when you access or use them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information.
• Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies.
• From our service providers, including when they implement certain technologies or collect/process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, customize, and improve the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing payments and orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, exchanges, or other transactions, creating and managing your account, organizing shipments, facilitating returns, enabling you to post reviews, and creating a personalized shopping experience (e.g., recommending products based on your purchases). This may include using your personal information to tailor and improve the Services.

Marketing and advertising

We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, or postal mail, and showing online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and your activity on the Services.

Security and fraud prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to create an account, you are responsible for keeping your login credentials confidential.

Communicating with you

We use your personal information to provide customer service, respond to your requests, offer effective services, and maintain our business relationship with you.

Legal reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including law enforcement or government requests, civil discovery procedures, potential or ongoing litigation, or other legal proceedings, and to enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, consistent with this Privacy Policy. These circumstances may include:

• With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing, and shipping).
• With business and marketing partners to provide marketing services and targeted advertising.
• When you instruct us or consent to the disclosure of certain information to third parties, such as for product shipping or through social media widgets.
• With our affiliates or within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, enforce terms or policies, or protect our rights or those of users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve them. Information you submit through the Services will be transmitted to Shopify and third parties who may be located in countries other than your own. Shopify may also use personal information collected from your interactions with our store, other merchants, and Shopify to provide enhanced features. In these cases, Shopify is responsible for processing your personal information.

For more information, consult Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We recommend reviewing their privacy and security policies. We are not responsible for the privacy or security of these sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If a child has provided personal information, you may contact us to request deletion.

Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. We recommend avoiding insecure channels when sending sensitive information. Retention periods depend on factors such as account management, service provision, legal obligations, dispute resolution, and policy enforcement.

Your Rights and Choices

Depending on your location, you may have rights such as:

• Right of access
• Right to deletion
• Right to rectification
• Right to portability
• Communication preference management

You may exercise these rights through the Services or by contacting us.

Complaints

You may contact us to file a complaint. Depending on your location, you may also contact your regional data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country. For transfers outside the EEA or UK, we rely on recognized transfer mechanisms unless the destination country is deemed adequate.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. We will post the revised version, update the “Last updated” date, and provide notice as required by law.

Contact

If you have questions or wish to exercise your rights, you may call us, email us at info@guitaresperro.com, or contact us at:

40 Rang 4 Est, Warwick, QC, J0A 1M0, Canada